chathuraegalla

Lead and coordinate the technical team to ensure daily, preventive, and corrective maintenance of HVAC, electrical, plumbing, and fire & life safety systems. Assign, track, and close maintenance requests through HOTEL KIT, ensuring timely resolution and effective emergency response for critical equipment failures. Supervise, train, and guide technicians and external contractors in line with SOPs, HSE regulations, and hotel brand standards. Plan and administer maintenance schedules, inspections, and repair works to ensure operational continuity and minimal downtime. Prepare and manage monthly duty rosters based on workload requirements, ensuring optimal manpower utilization. Handle monthly payroll processing, overtime, and leave postings using ENVISION software; generate payroll and leave balance reports. Support budget control by monitoring expenses, tracking energy and water consumption, and identifying cost-saving opportunities. Coordinate with vendors, contractors, and internal departments for maintenance works, projects, and renovation activities. Maintain accurate maintenance records, logs, performance reports, and breakdown analysis for management review. Ensure compliance with local authority regulations, fire safety standards, and hotel brand policies. Provide administrative and operational support to the Director of Engineering, including reports, documentation, and ad-hoc engineering tasks.

Provided administrative and clerical support to the engineering department, ensuring smooth daily operations Prepared and maintained maintenance schedules, work orders, and technical reports Handled correspondence, emails, and communication with internal departments, vendors, and contractors Assisted in staff scheduling, payroll documentation, and leave tracking Organized and maintained engineering records, manuals, and documentation for projects and inspections Coordinated meetings, training sessions, and departmental briefings Monitored and followed up on pending maintenance requests, equipment repairs, and vendor services Supported the Director / Assistant Director of Engineering with ad-hoc administrative tasks Ensured compliance with hotel SOPs, health

Handle guest reservations via phone, email, and online booking platforms, ensuring accuracy and timely confirmation Provide information on room types, rates, hotel facilities, and promotions to guests professionally Process special requests, group bookings, and VIP arrangements efficiently Update and maintain reservation records in the hotel’s property management system Coordinate with Front Office, Housekeeping, and other departments to ensure smooth guest arrival and stay Resolve guest inquiries and complaints promptly, maintaining high service standards Monitor room availability and rate updates, supporting revenue management initiatives Generate daily, weekly, and monthly reservation reports for management review Ensure compliance with hotel policies, brand standards, and data protection regulations