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Ton Hong (Butler)

ตามโครงสร้างบริษัท
📍 กระบี่, เมืองกระบี่ 📅 13/11/2026 🕒 full-time
1 ปี Guest service

รายละเอียดงาน

KEY RESPONSIBILITIES -Review and prepare guest profiles prior to arrival, including guest preferences, special requests, dietary requirements, birthdays, anniversaries, and other important occasions. -Coordinate and arrange personalized welcome amenities, including flower garlands, welcome beverages, and traditional Thai welcome snacks, in accordance with hotel standards. -Welcome and assist guests with check-in and check-out procedures, ensuring a smooth and personalized arrival and departure experience. -Provide guests with information and recommendations regarding resort facilities, recreational activities, spa services, dining options, special events, and exclusive guest privileges. -Collect, update, and maintain detailed guest preferences and personal information in the Guest Profile to ensure personalized service throughout their stay. -Coordinate restaurant reservations, spa appointments, recreational activities, excursions, and transportation arrangements. -Promote and upsell resort experiences, including room upgrades, dining, spa treatments, recreational activities, and other hotel services to enhance guest experiences and maximize revenue. -Provide personalized villa services, including wardrobe assistance, laundry arrangements, luggage packing, and unpacking services. -Escort and assist guests during dining experiences and excursions to ensure their comfort and satisfaction. -Provide in-villa dining services, including table setup, food service, clearing, cleaning, and maintaining dining areas in villas. -Verify and confirm guests' departure transportation arrangements according to their requirements. -Review guest bills and ensure all charges are accurate and complete prior to presenting them to guests and completing in-villa check-out. -Proactively seek guest feedback during their stay, resolve concerns, and create memorable WOW experiences. -Conduct final villa inspections prior to guest departure and coordinate the return of any lost belongings. -Escort departing guests and ensure a warm and personalized farewell. -Maintain accurate Guest Profiles and update Guest Preferences for future visits. -Ensure villas are properly prepared before guest arrival and maintained in excellent condition throughout their stay. -Regularly inspect and maintain the cleanliness and readiness of villa tableware and service equipment. -Coordinate closely with other hotel departments to ensure seamless guest services and operational efficiency.

คุณสมบัติผู้สมัคร

QUALIFICATIONS

Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.

Previous experience in the hotel or hospitality industry is required. Experience in luxury hotels or resorts is an advantage.

Excellent spoken and written English communication skills.

Strong guest service orientation with a genuine passion for delivering personalized and exceptional service.

Excellent interpersonal and communication skills, with the ability to interact confidently with international guests.

Strong problem-solving skills and the ability to handle guest complaints professionally.

Good knowledge of hotel operations, particularly Front Office, Housekeeping, Food & Beverage, Spa, and Recreation.

Excellent attention to detail, organizational skills, and the ability to anticipate guests' needs.

Computer literacy with the ability to operate hotel systems, input information, and prepare reports.

Sales-oriented mindset with the ability to promote and upsell hotel products and services.

Positive attitude, flexibility, and the ability to work under pressure.

Service-minded, proactive, responsible, and committed to creating memorable guest experiences.

สวัสดิการ

What We Offer

An inspiring luxury hospitality environment

Competitive Salary / Service Charge / Annual bonus

2 Days Off per Week

Annual Vacation 10-15 Days

Public Holiday

Annual Health Checkup

Group Insurance & OPD

Social Security

Provident Fund

Company cooperative

Meals/Uniform with Laundry

Staff accommodation

Training & Development programs

Career growth opportunities

Recognition programs