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Guest Relations Manager

ตามตกลง
📍 ภูเก็ต 📅 13/11/2026 🕒 full-time
manager Wellness

รายละเอียดงาน

Key Responsibilities • Oversee overall operations at the clinic • Ensure excellent customer experience, aftercare, and service quality • Develop and maintain SOPs and operational standards • Manage staff scheduling for nurses, doctors, and customer service teams • Support recruitment of staff • Oversee inventory planning and clinic supplies • Present relevant service information to customers in English • Supervise customer service and online chat teams to improve customer satisfaction and conversion • Coordinate daily operations between doctors, nurses, and support teams • Ensure customers receive a smooth and satisfactory journey from beginning to end • Prepare monthly payroll-related reports including doctor fees and treatment commissions

คุณสมบัติผู้สมัคร

Qualifications

• Age 30–45 years old

• Excellent English communication skills (99% English speaking customers)

• Nursing background preferred but not required

• Experience working in a surgery clinic is a plus

• Strong leadership and team management skills

• Strong organizational, communication, and problem-solving skills

• Service-oriented with a high attention to detail and patient care

สวัสดิการ

• Social Security contributions in accordance with Thai law

• Employee pricing on treatments

• Free monthly treatment quota on selected services

• Annual leave: 6 days per year (after 12 months of continuous service), in accordance with Thai law

• Personal Leave: The Employee shall be entitled to 3 days of paid personal leave per calendar year for personal matters, including family emergencies, religious observances, government appointments, and medical appointments.

• Sick leave: up to 30 days per year, in accordance with Thai law. Sick leave of 3 consecutive days or more requires a medical certificate.

• Public holidays: 13 days per year. If the clinic operates on a recognized public holiday, the Employee shall be granted an alternate day off, scheduled with the General manager and Management Team approval.