Wellness Director

1. Purpose of the Role The Wellness Director is the single point of leadership unifying the resort's clinic (Stay Well Clinic & Physio), spa (LeSpa), and fitness center (Stay Fit) into one seamless, outcome-driven wellness offering. The role bridges clinical understanding with luxury hospitality standards, ensuring every guest moves through a coherent wellness journey — from health assessment through treatment, movement, and recovery — while delivering on commercial targets, service excellence, and regulatory compliance. The Director is not required to be a medical doctor, but must carry sufficient clinical literacy to govern the clinic's services responsibly, combined with genuine depth in fitness and movement programming. This is a leadership and integration role first — balanced across clinic, fitness, and spa — rather than a spa-led appointment. 2. Key Responsibilities 2.1 Integrated Wellness Strategy • Define and execute the resort's wellness vision, positioning Stay Wellbeing as a destination for longevity, preventive health, fitness, and lifestyle transformation. • Design signature programs (longevity, detox, weight management, fitness and body transformation, stress recovery) that differentiate the resort and drive repeat bookings and ancillary revenue. • Create unified guest journeys that integrate clinical assessment, targeted fitness programming, recovery, and spa therapy into one personalized experience. • Develop new revenue verticals — corporate wellness retreats, membership models, medical-fitness partnerships, and follow-up/telehealth packages. 2.2 Clinical Oversight & Compliance • Maintain a working command of the clinic's services and protocols sufficient to set standards, ask the right questions, and govern quality — without needing to practice medicine personally. • Ensure the clinic operates in full compliance with Thai Ministry of Public Health regulations, licensing, and healthcare laws, supported by the Clinic Manager and consulting physicians. • Oversee treatment standards, patient-safety frameworks, and SOPs across clinical, fitness, and spa services; lead internal audits and quality reviews. • Manage relationships with consulting physicians, visiting specialists, and allied-health professionals. 2.3 Fitness & Movement Leadership • Own the standard and coherence of the resort's fitness offering, working through the Gym Manager and Head Coach to ensure programming is science-based, progressive, and guest-appropriate. • Ensure fitness assessments, personal training, and group programming are integrated with clinical and recovery services rather than run in isolation. • Champion measurable client outcomes — strength, conditioning, body composition, mobility, and health span — as a core part of the resort's wellness proposition. 2.4 Operations & Financial Performance • Own the consolidated P&L across clinic, spa, and fitness; set and deliver revenue targets and manage cost of goods, labor, and departmental margins. • Monitor KPIs including utilization, guest-satisfaction scores, practitioner productivity, program uptake, and repeat-visit rates. • Ensure sound scheduling, resource allocation, and inventory management across the three departments. 2.5 Team Leadership & Development • Lead and develop the Gym Manager, Spa Manager, and Clinic Manager as direct reports, holding each accountable for their department's standards and results. • Recruit, onboard, and retain high-caliber wellness talent; define role requirements and performance standards. • Build a culture of continuous learning through training, certification, and cross-departmental collaboration. • Conduct regular performance reviews and succession planning for key wellness positions. 2.6 Guest Experience & Engagement • Serve as the resort's senior wellness authority — leading welcome consultations, wellness orientations, and bespoke program design for arriving guests. • Personally manage VIP and long-stay wellness guests, ensuring high-touch, discreet follow-up. • Collaborate with the General Manager and sales/marketing on wellness packages, seasonal programs, and media engagement. • Act as the public face of the resort's wellness offering at industry events and partnership forums.