Spa Receptionist

• Welcome guests with warmth, professionalism, and outstanding hospitality. • Manage spa reservations, appointments, and guest enquiries via phone, email, and in person. • Provide accurate information about spa treatments, wellness programs, and facilities. • Process payments, billing, cash handling, and daily financial reports accurately. • Recommend and upsell spa treatments, memberships, and retail products. • Handle guest feedback and resolve minor concerns professionally, escalating issues when necessary. • Coordinate daily therapist schedules and support smooth spa operations. • Maintain a clean, organized, and welcoming reception area. • Prepare daily reports, guest incident records, and required administrative documents. • Participate in daily briefings, training sessions, and maintain company standards and procedures.