Sales Executive

• Support the Cluster Sales Manager in building and maintaining an up-to-date database of travel agents, DMCs, local companies, and government agencies, with a focus on partners aligned to luxury and wellness positioning. • Maintain and grow a specialist database of overseas agents focused on wellness, retreats, and transformational travel. • Bring and apply strong local market knowledge - Phuket's luxury hospitality landscape, competitor resorts, wellness and retreat trends, key MICE and DMC players, and seasonal demand patterns to identify and prioritize the right partners. • Act as a trusted point of contact for agents, representing STAY's wellbeing philosophy, signature programming, and lifestyle experiences with authenticity and depth. FIT & MICE • Support the Sales Manager in handling and responding to all FIT and MICE-related inquiries with a service standard reflective of a luxury wellness brand. • Issue Banquet Event Orders (BEOs) for MICE events, ensuring accuracy and alignment with client expectations. • Conduct polished, experience-led site inspections that showcase the resort's wellbeing facilities, private spaces, and lifestyle amenities to potential clients and agents. Sales Activities • Conduct a minimum of 4 sales visits per week to travel agents and boat/yacht agents, prioritizing partners relevant to luxury, wellness, and lifestyle segments. • Submit a weekly sales report every Thursday by 14:00, including: • All journal inquiries • Weekly sales call summary and forward sales plan • Stay current on local market intelligence - new resort openings, competitor rate positioning, agent feedback, and shifts in traveler demand - and feed insights back to the Sales Manager Private Yacht Program • Support the Sales Manager in developing and maintaining an up-to-date database of yacht and marine-focused agencies. • Handle inquiries and issue BEOs related to private yacht programs, ensuring a seamless, high-touch experience consistent with the resort's luxury positioning. • Source and onboard new agents, ensuring contracts are signed, correctly filed, and relationships actively maintained. Other Duties • Support the Cluster Sales Manager with tele-calling during low season to drive promotional mail blast campaigns. • Conduct proactive follow-up calls to confirm agents have received and acknowledged promotions. • Perform additional duties as assigned, always upholding the resort's brand standards of wellbeing, discretion, and lifestyle excellence.