Night GSA

• Greeting Visitors: Welcome and assist visitors in a professional and courteous manner. Ensure they sign in and are directed to the appropriate person or department. • Responsible for proper check-in, check-out, and service permanent according to “the service for value“ scripts. • Responsible for a proper handling of guest profiles by means of the PMS System • Responsible for a proper processing of reservations by means of the PMS system • Responsible for a proper processing with all kinds of correspondence • Responsible for the proper handling of the cash box receipts / supervision of the currency and foreign exchanges considering the national regulations • Supervision of daily cash register closure, make daily balance checks & correction of daily turnover • Creation of all daily reports and distribution to all departments • Responsible for all wake up calls during the shift • Closure of all credit card terminals • Ensure there are no discrepancies across any systems, including room status, rates, and no-shows. • Creation of the “End of day” by means of the Opera • Managing Phone Calls: Answer incoming calls promptly, direct them to the appropriate department or individual, and handle inquiries with professionalism and accuracy. • Deal with any special wishes and complaints of guests and ensure that any necessary measures are performed • Responsible for a proper hand over after the shift • Participate in trainings within the framework of the Crew Training System • Responsible for the proper care and maintenance of the material and the installation in the entire Front Office area • To inform the Front Office Manager about incidents that affect the area of work • To become integrated in the overall team and its programs, e.g. participation in shows and evening events