Front Office Manager

• Direct and oversee day-to-day Front Office operations to ensure timely execution and exceed guest expectations. • Coordinate with Housekeeping, Engineering, and Transportation teams to ensure seamless room readiness, swift maintenance turnaround, and smooth guest transfers. • Manage VIP protocols, guest recognition programs, and personalized amenity delivery. • Maintain lobby cleanliness, order, and presentation standards. • Oversee the Resort Center supplies and ensure accurate, up-to-date resort information is readily available. • Personally engage with guests, solicit feedback, and resolve complex comments or service recoveries with composure and tact. Revenue & Financial Control • Control and monitor room inventory and yield management strategies during high-demand and peak occupancy periods. • Liaise with Sales & Reservations to maximize revenue opportunities and streamline booking operations. • Drive hotel revenue through active upselling programs across room upgrades, transportation, F&B outlets, retail, and resort activities. • Ensure guest billing accuracy and implement strict controls to minimize rebates. • Assist the Cluster Director of Operations / Rooms Division with annual budget preparations, business plans, and departmental expense control. Team Leadership & Talent Development • Coach, counsel, evaluate, and develop Front Office hosts under internal talent development frameworks. • Identify departmental training needs and plan ongoing development programs. • Foster high team morale, positive inter-departmental relationships, and strict adherence to company values.