Fitness Manager

• Lead, develop and inspire the coaching team to deliver consistently exceptional coaching and five-star guest experiences. Ensure the team upholds the highest standards of training, professionalism and service. • Drive personal training, small-group training and wellness revenue through exceptional service, guest engagement and commercial awareness. • Conduct coaching sessions including one-to-one, small-group and group classes, leading by example. • Develop the coaching team through observation, feedback, mentoring and shadowing, while onboarding new coaches to Stay Fit standards. • Design and quality-assure evidence-based training programmes and an exceptional group fitness timetable, including strength, HYROX-style and other signature formats. • Collaborate with colleagues across the resort to deliver a seamless, integrated wellness experience for every guest. • Deliver consistently exceptional guest experiences through personalised coaching, assessments and progress tracking that demonstrates measurable results. • Manage coach schedules and ensure appropriate staffing across all operating hours. • Support the recruitment, interviewing, onboarding and development of new coaches. • Maintain exceptional standards of safety, cleanliness, equipment presentation and duty of care across the facility. WHAT WE'RE LOOKING FOR • Coaching mastery: Technically excellent and credible on the floor; sets the bar through their own practice. • Develops others: Generous with feedback and time; makes every coach around them better. • Five-star hospitality: Anticipates guest needs and consistently delivers memorable experiences. • Emotional intelligence: Reads people and adapts across a diverse, international clientele and team. • Strive for five-star excellence: Holds the line on standards, leads by example, and never lets quality slip.