Customer Relations Manager

• Lead, supervise, and manage the Client Relations Management team to ensure excellent service delivery. • Handle and oversee customer inquiries and complaints, ensuring timely resolution and proper escalation. • Coach and monitor team performance to maintain service standards and customer satisfaction. • Act as the main liaison between property owners and the company. • Monitor customer satisfaction and implement initiatives to enhance customer experience. • Serve as the primary contact for customer inquiries, concerns, and service requests. • Coordinate with internal departments (Architecture, Construction, Property Management, and related teams) on matters related to planning, design, and construction, and after-sales services. • Ensure prompt, professional, and consistent customer service. • Maintain customer records, manage follow-ups, and provide regular updates to customers.